Now that I am assisting you, you can expect that I will be very responsive to your situation. If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.Please copy and paste all logs into your post unless otherwise requested.If things are not clear or you experience problems be sure to stop and let me know. Please perform all steps in the order they are listed.It is important to not run any tools or take any steps other than those I will provide for you.Please try to match our commitment to you with your patience toward us. First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need.If you would allow me to call you by your first name I would prefer to do that. My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. Finally, your HP printer will appear in the list shown in the hp scan doctor.Greetings eyz4eva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum. Follow the guidance on the screen before taping Retry.Select how your printer is connected by opening the hp scan doctor, e.g.USB.Now try to fix the problem by clicking the Connect button in HP Scan Doctor.
If still not successful, click “My product is not listed” again and confirm that it is enabled.
It will search for the printer and find it. The tool will prompt you to turn off the printer. If the problem is the printer is not listed in HP Print and Scan Doctor or there is a connection problem in HP Scan Doctor and wireless connection, click the My product is not listed option.Choose the printer from the list and tap Next in the hp scan doctor software.On the Welcome screen that is displayed, click the Start tab to view all available printers (since you have installed this software on your computer).
0 kommentar(er)
